Privacy Policy

Information we collect and why we use it

The information collected depends on how you interact with Ruby Slots Casino and which services you use. Some information is provided directly by you, while other information is collected automatically when you visit the website or use an account. We only seek information that is reasonably connected with operating an online casino service, supporting players, protecting the platform and meeting applicable obligations.

Account and contact information

When you register or communicate with us, we may handle information such as your name, date of birth, residential details, username, contact details, account preferences and records of your requests. This information helps us create and administer your account, provide customer support, communicate important service messages and maintain accurate account records. We may also use it to help confirm that an account is being used by the appropriate person.

Verification and compliance information

To help protect players and the service, we may request identity or age verification information and supporting documents. This may include documents or details needed to confirm identity, address, age, account ownership or the source of activity where appropriate. Verification information can be used for security, anti-fraud, responsible operation of the service and compliance with legal or regulatory requirements.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, gaming activity, account balances, payment methods and transaction history. Payment information may be processed through payment providers or other service partners. We use transaction records to provide requested services, investigate disputes, identify unusual or unauthorised activity, prevent fraud, maintain accurate financial records and meet obligations that apply to gambling services.

Technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device details, operating system, language settings, approximate location, access times, pages viewed and interactions with the website. This information helps us operate, secure and improve the website, understand general usage, troubleshoot technical issues and detect activity that may threaten accounts or the platform.

How information is used and shared

Personal information may be used for the purposes described in this policy, for purposes explained when information is collected, or where use is reasonably necessary to provide the service. The main purposes include account administration, identity and age checks, payment processing, player support, security, fraud prevention, service improvement, communications and record keeping.

• Operating and maintaining your account and providing the website and casino services you request.
• Checking identity, age, account ownership and activity where verification or security checks are needed.
• Processing transactions, responding to payment questions and investigating suspected fraud, misuse or unauthorised activity.
• Providing customer support, responding to complaints and keeping a record of communications.
• Sending service messages about your account, security, transactions, changes to the website or other information needed to provide the service.
• Sending marketing communications where permitted and where you have provided the required consent or have another lawful basis to receive them.
• Analysing performance and improving features, functionality, content and the overall player experience.
• Meeting applicable legal obligations, responding to valid requests from authorised bodies and protecting the rights, safety and property of players and the service.

Information may be shared with carefully selected providers that help operate the website. These providers may support identity verification, payment processing, information technology, hosting, security, customer support, communications, analytics or fraud prevention. They should only use information for authorised services and are expected to apply appropriate safeguards. Information may also be disclosed where reasonably necessary to investigate suspected unlawful activity, enforce applicable terms, protect a person from harm, or respond to a lawful request.

Some providers may process information from locations outside Australia. Where information is handled by another organisation or in another country, reasonable steps are taken to support appropriate security and privacy protections. Information may be combined with other records held for your account where this is needed for accurate verification, service operation, security or compliance.

Security and retention

Reasonable administrative, technical and organisational measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No website or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised access.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Ruby Slots Casino may use cookies and similar technologies to make the website work, remember settings, support account sessions, improve security, understand how pages are used and help present relevant communications. Cookies are small files or data elements stored on your device by a website. Some are necessary for core functions, while others help with analytics, performance or preferences.

Cookies may allow the website to recognise your browser during a session, remember selected preferences and identify technical problems. They may also help us understand general trends, such as which pages are visited or whether a feature is working as intended. Information collected through cookies may be linked with account or device information where this is reasonably needed for security, service operation or personalisation.

You can manage, block or delete cookies through your browser settings. Your browser may also allow you to receive a notice before a cookie is stored. If you disable or remove certain cookies, some website features may not work correctly or may need to be selected again. Cookie controls do not necessarily remove information already collected or change the handling of account records that are needed for service, security or legal purposes.

Your privacy choices and data rights

You may have rights and choices concerning personal information held about you. These rights can depend on the circumstances, the type of information involved and any legal exceptions that apply. We may need to verify your identity before responding to a request so that information is not disclosed to the wrong person.

• Access: you can ask for access to personal information held about you and, where appropriate, information about how it is used or disclosed.
• Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you can ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute-resolution or other legitimate purposes.
• Marketing consent: you can withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent does not stop essential account, security or transaction messages.
• Complaint or question: you can ask about the handling of your information or raise a privacy concern so it can be reviewed.

How to make a privacy request

For access, correction, deletion, marketing consent or other data requests, contact support@rubyslotscasino.best. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send unnecessary payment details, passwords or sensitive documents in an ordinary message. We may ask for additional information through a suitable verification process before completing a request.

Requests are considered within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved and any requirements to preserve records. If we cannot fulfil a request in full, we will explain the relevant reason where permitted and may offer another way to address the concern. Closing an account or stopping marketing does not automatically erase records that must be retained or information needed to protect the service.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the time it is made available on the website. Players should review this page from time to time, particularly before providing new information or using additional features. If a change is significant, we may provide a notice through an appropriate service channel.